1. THE CONTRACT BETWEEN US

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

2. PRICE

2.1. The prices payable for goods that you order are as set out in our website.

2.2. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out on our website.

2.3. Prices are quoted inclusive of VAT at the prevailing rate. Our VAT number is 985 9286 44.

3. PAYMENT

KLARNA

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

- Pay Later 30
- Pay in 3 instalments

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

4. RIGHT FOR YOU TO CANCEL YOUR CONTRACT

4.1. You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

4.2. To cancel your contract you must notify us in writing.

4.3. If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

4.4. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 28 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

5. CANCELLATION BY US

5.1. We reserve the right to cancel the contract between us if:

5.1.1. we have insufficient stock to deliver the goods you have ordered;

5.1.2. we do not deliver to your area; or

5.1.3. one or more of the goods you ordered was listed at an incorrect price due to a typo-graphical error or an error in the pricing information received by us from our suppliers.

5.2. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 28 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

6. DELIVERY OF GOODS TO YOU

6.1. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

6.2. Delivery will be made as soon as possible after your order is accepted and in any event within

30 days of your order.

6.3. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

7. LIABILITY

7.1. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.

7.2. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:

7.2.1. to make good any shortage or non-delivery;

7.2.2. to replace or repair any goods that are damaged or defective; or

7.2.3. to refund to you the amount paid by you for the goods in question in whatever way we choose.

7.3. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2© above.

7.4. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

7.5. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

8. NOTICES

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at: ASCENO Ltd. The Shepherds Building SHG.07, Charecroft Way, London, W14 0EE and all notices from us to you will be displayed on our website from to time.

9. EVENTS BEYOND OUR CONTROL

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

10. INVALIDITY

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

11. PRIVACY

You acknowledge and agree to be bound by the terms of our privacy policy.

12. THIRD PARTY RIGHTS

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

13. GOVERNING LAW

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

14. ENTIRE AGREEMENT

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

15. COMPETITIONS

Entry to competitions is free and open to UK residents only. This competition is open to anyone resident in the UK except for the staff of ASCENO Ltd. Entries must be submitted in the formats specified in the entry/survey form. ASCENO Ltd reserves the absolute right to reject any incorrect or incomplete entries. The competition can be extended or cancelled at anytime without notice and at the discretion of ASCENO Ltd. No entrance fee or purchase is required to enter the competition. ASCENO Ltd reserves the right to reject any entry on any grounds that it may from time to time consider appropriate. The decision of ASCENO Ltd to accept or reject an entry is final and no correspondence will be entered into. Entrants must be over 18 years of age. Competition winners will be announced in within 14 days after the close of the competition. ASCENO Ltd may require winners to take part in post-competition publicity. Winning entries and names of runners up will be published on the ASCENO Ltd website and email newsletters. No alternative cash or otherwise to the stated prizes are available. ASCENO Ltd shall be obliged to contact the prize winner only at their address given on the entry form. Any prize not claimed within 5 days of sending notification of a winning entry shall be forfeited. ASCENO Ltd may award the prize to another entrant. By entering the competition each entrant agrees that ASCENO Ltd may use their name and email address for future promotional, marketing and publicity purposes. ASCENO Ltd is bound by the Data Protection Act 1998 and entrants can request access to personal information held about them by contacting the company. ASCENO Ltd reserves the right to cancel the competition if it is reasonable to do so or if unforeseen circumstances arise. On receipt of an entry the competition entrant is deemed to have accepted these terms and conditions and to have agreed to be bound by them. These terms and conditions are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English Courts.

16. PROMOTIONS

FREE EXPRESS DELIVERY ON ORDERS

Free express delivery on orders at asceno.com. No promotion code needed - free express delivery will automatically be available at checkout.This may not be applied to previous purchases. No substitutions or cash equivalents. We reserve the right to cancel any order due to technical error or unforeseen problems. Ongoing offers are subject to change without notice. Void where prohibited.

END OF SEASON SEASON SALE 

Sale applies to selected items only at asceno.com. No promotion code needed & Not valid with any other offer, discount or promotion. Ongoing offers are subject to change without notice. Void where prohibited. If you require any assistance placing your order.

GIFT WITH PURCHASE OFFER - THE LAZIO TROUSER

Valid for orders placed between 18th - 28th Feb, 2025 with a minimum purchase value of £250 for UK customers, and $400 for USA customers, before shipping charges are added.  This promotion is not extended outside of these two regions.

The Lazio trouser must be added to the basket for the discount code to be valid. One gift per customer, despite multiple orders, and subject to availability. Minimum purchase excludes cancellations, returns, out of stock items. 
In the event that a customer requests to return the qualifying item(s), and the order total falls below the minimum purchase value, the gifted item will need to be returned with your other item(s) being sent back. If gifted trousers are not returned with the qualifying item(s) return, a refund will not be processed. At this time the customer can return the trouser at their expense or settle an additional invoice of £55 for the value of the gift.  This is a limited offer price.

Customers will be refunded in accordance with our standard returns policy. The gift cannot be refunded or exchanged for a different style. UK customers may exchange the Lazio trouser for another size, subject to availability. Please follow ASCENO’S standard returns/exchanges steps. As part of this process, UK customers will be required to pay a flat £8.50 postage fee for the additional shipping and handling of exchanged size gift within the ASCENO returns portal. Exchanges are not available for US customers. Please email concierge@asceno.com for assistance on adjusting sizes for the Lazio trouser.  

GIFT WITH PURCHASE OFFER - THE LONDON EYE MASK JET BLACK SILK

Valid for orders placed between 12th-19th March 2025, with a minimum purchase value of £200 for UK customers, €240 for EU customers and $300 for USA customers from anything available on the Sleep & Lounge Collection page. Minimum purchase value is before shipping charges are added. The promotion is not extended to qualifying products outside of the Sleep & Lounge offer.
The London Eye Mask Jet Black Silk must be added to the basket for the discount code to be valid. No other eye masks are part of this promotion. One gift per customer, despite multiple orders, and subject to availability. Minimum purchase excludes cancellations, returns, out of stock items. In the event that a customer requests to return the qualifying item(s), and the order total falls below the minimum purchase value, the gifted item will need to be returned with your other item(s) being sent back. If the gifted eye mask is not returned with the qualifying item(s) return, a refund will not be processed. At this time the customer can return the eye mask at their expense or settle an additional invoice of £40 for the value of the gift. This is a limited offer price.
Customers will be refunded in accordance with our standard returns policy. The gift cannot be refunded or exchanged for a different item or colourway. 

Gift with purchase T&C’s are subject to change without notice.